Overview

At Neura Luxe Beauty, customer satisfaction and product safety are our top priorities. Due to the hygienic nature of skincare products, we follow a strict return and refund policy.

Returns or refunds are only applicable if the product is received damaged, defective, or incorrect, and the box is unopened with the original seal intact.

Eligibility for Return

To be eligible for a return or refund:

  • The product must be unused
  • The box must not be opened
  • The seal must be intact
  • The item must be in original condition and packaging

If any of these conditions are not met, the item will not be eligible for return or refund.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products
  • Products with broken or removed seals
  • Any item damaged due to customer handling
  • Personal care and skincare products once opened

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Do not open the box
  • Do not break the seal
  • Contact us immediately via WhatsApp or phone number provided on our website

Our support team will review your case and guide you through the next steps.

Refunds

Once your issue is verified and approved:

  • Refunds will be processed to the original method of payment
  • Processing time may vary depending on your payment provider

Refunds will only be approved if the product meets the eligibility conditions mentioned above.

Late or Missing Refunds

If you have not received your refund yet:

  1. Please check your bank account again
  2. Contact your bank or payment provider, as processing times may vary
  3. If the issue persists, contact us via WhatsApp or phone number listed on our website

Sale Items

Sale or discounted items are non-refundable, unless received damaged or incorrect and reported before opening the box.

Exchanges

We only replace items if they are damaged or incorrect at the time of delivery.

To request an exchange:

  • The product must be unopened and sealed
  • Contact us via WhatsApp or phone number on our website

Shipping Returns

We do not accept self-shipped returns.

Please do not send products back without contacting us first.
All return or refund requests must be approved by our support team before any action is taken.

Need Help?

If you have any questions related to returns or refunds, please contact us via WhatsApp or phone number mentioned on our website.
Our team will be happy to assist you